Best Practical: Barcelona RT seminar

There were just above 15 of attendants in small class with some supply of coffee, snacks and water during the classes. As far as I remember, most folks were from Spain (obviously), German and Norway (sorry, if I am totally wrong).  I was definitely the most hopeless attendee among them.  Seminar had been conducted by Kevin Falcon, smart, energetic, very well prepared and very well experienced Best Practical’s engineer.  Within 2 days  he seemed to touch any existing technical perspective of the Request Tracker.  I would want to listen more on tackling specific user cases, implementation of various work flows and conditions. Most probably, it is neither possible nor practicable to combine coverage of low level technical details together with studying of ‘high level’ development methods and approaches. For sure, there were no room for both in 2 working days session.

The seminar provided me with deep and extensive appreciation of RT features and potential (within my abilities, of course). Definitely, my plans in respect of information system, employed in our office, must be, hmm, corrected. A bit.

An extra side note: I’ve never seen this number of Macbooks in a single room .